1. Collecting personal information
The types of personal information we collect includes contact details such as name, email, phone, mailing address and credit card information. If it is reasonable and practical to do so, we will collect personal information directly from you. This will include contact details and other information relevant to providing services to you. This may take place in a number of ways, such as via your use of our Site.
We may also collect personal information from third parties such as your representatives or publicly available sources of information. All personal information that we or our related bodies corporate collect, is reasonably necessary for the purposes relating to providing our services to you. Those purposes include:
- to enhance your use of the Site;
- to deliver and improve the Site and our services;
- to keep you informed of relevant upcoming events and our activities; and
- to allow the functions, goods and services offered on the Site to be provided to you.
If someone other than you provides us with personal information about you that we did not ask for and we determine that we could have collected this information from you had we asked for it, we will notify you, as soon as practicable. This notice will be given unless to do so would be in breach of an obligation of confidence. If we could not have collected this personal information, we will lawfully de identify or destroy that personal information.
We will not collect any sensitive information from you except where:
- you have given express consent to us to do so and the information is reasonably necessary for us to carry out our functions or activities;
- the use of this information is required or authorised under Australian law or a court or tribunal order; or
- the information is necessary for the establishment, exercise or defence of a legal claim.
We will not collect personal information unless the information is reasonably necessary for or directly related to one, or more of our functions or activities. If we are unable to collect personal information we reasonably require, we may not be able to do business with you or the organisation with which you are connected.
When you visit the Site the server may attach a “cookie” to your computer’s memory. A “cookie” assists us to store information on how visitors to the Site use it (including IP address, browser type and HTTP referer data) and the pages that may be of most interest. This information may be used to provide users of your computer with information that we think may interest the users of your computer and improve your experience of the Site. However, unless you are a registered account holder who has logged in to the Site at the time, this information is not linked to any personal information you may provide and cannot be used to identify you. If you choose, you should be able to configure your computer so that it disables “cookies” or does not accept them.
3. Use and disclosure of information
We may use personal information about you for the primary purpose of providing you with our goods and services, and for which you would reasonably expect us to use that information, including improving our Site security and sending you information about new developments, products, services and special offers by post, telephone or any form of electronic communication. We may use any email address or other personal information you provide to us at any time for this purpose. If you provide us with any personal information, you warrant that you are authorised to provide us with that personal information and that we are able to use it for the purposes set out in this policy.
We may provide certain information about you including your personal information to our related bodies corporate.
In the event of a security incident involving unauthorised access, use or disclosure of personal information where a third party with whom we share personal information is involved, we will seek to work cooperatively with them to protect the personal information we have shared with them.
4. Direct marketing
We may use personal information about you for the primary purpose of providing you with our goods and services, and for other purposes for which you would reasonably expect us to use that information. This includes sending you information about new developments, products, services and special offers by post, telephone or any form of electronic communication. You authorise us to use any email address or other contact information you provide to us at any time for this purpose.
You can, at any time, opt out of receiving marketing material by contacting Us. You agree and acknowledge that even if you opt out of receiving marketing material, we will still send you essential information that we are legally required to send you relating to the services we provide. Once you opt out of receiving marketing material from us, you agree and acknowledge that this removal from our distribution lists may take several business days after the date of you request to be removed.
Accuracy of your information
We take reasonable steps to ensure that your personal information held by us is accurate, up-to-date, complete, relevant and not misleading. If you believe that any of your personal information is not accurate, up-to-date, complete, relevant and not misleading, please contact us and we will take reasonable steps to correct it within a reasonable time.
5. Third Parties and your information
6. Disclosure of Information Overseas
7. Your consent
8. Storage and security
We will use reasonable endeavours to keep your personal information in a secure environment, however, the nature of the internet means this security cannot be guaranteed. We have taken steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure by use of various methods including secure sockets layer encryption software. These security measures are designed to ensure your personal information is not subject to unauthorised access, loss or misuse. We do not store your credit card data. If you reasonably believe that there has been unauthorised use or disclosure of your personal information please contact us.
9. Retention of information
We retain your personal information as reasonably necessary to provide our goods and services and to comply with our legal obligations. If we no longer require your personal information and are not required under Australian law or a court or tribunal order to retain it, we will take reasonable steps to destroy or de-identify your personal information.
Notwithstanding the reasonable steps taken to keep information secure, breaches may occur. In the event of a security incident we will take steps to promptly investigate the incident and determine if there has been a data breach involving personal information, and if so, to assess if it is a breach that would require notification. If it is, we will notify affected parties in accordance with Privacy Act requirements.
11. Variation and consent to variation
12. Access to information we hold about you
If you request access to the personal information we hold about you, we will respond to your request within a reasonable period of time by firstname.lastname@example.org. However your personal information would be mainly available by accessing your membership area using our online services.
We may charge a reasonable fee for providing that information.
When contacting us you have the option to either not identify yourself or to use a pseudonym. However, this will not apply if it is impracticable for us to communicate with you that way. We are required or authorised under Australian law (or a court or tribunal order) to only deal with individuals who have identified themselves.